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Today's Featured Podcast
IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June 12). by russ

The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss why saying you are sorry can bring about a positive resolution.

Bob has worked as an arbitrator and neutral, from his Pittsburgh hometown, since the 1970s. He says here that the legal system’s fear of liability results in actions that run in the opposite direction of human nature’s call, which would be to acknowledge mistakes in the hopes of reaching conciliation and moving on.

The podcast, recorded a couple of weeks ago, can serve as an intro and an expansion of an older online continuing legal education seminar, “I'm Sorry? Acknowledgment and Apology in Preventing Medical Malpractice Claims” that Bob conducted for the CPR Institute at WestLegalEdcenter on April 13. The session is now available on demand, for credit, here.

In this week’s IDN 74, Bob dissects the methods for effective apologies—ones that mean what they say, and help end often brutal litigation--but which are not pro forma, or from forms.

“I advise people to never script an apology," he says, “ and to do it orally, and do it from the heart.”

Bob’s CLE seminar is part of a series of Master Mediator sessions he is doing in conjunction with the WestLegalEdcenter site. The courses are based on Bob’s Master Mediator column, which has appeared periodically on the CPR Institute website for more than three years.

Bob also is a member of the CPR Panels of Distinguished Neutrals, and a member of Alternatives’ editorial board. The new June issue of Alternatives profiles Bob’s latest initiative, the Master Mediator Institute, a group of veteran mediators trying to “advance the field of decision science.” The Alternatives article is available here for CPR Institute members for free, and can be purchased here from John Wiley & Sons. (See the June ADR Briefs article.) Information on the Master Mediator Institute can be found here.

Bob also is an adjunct professor at the University Of Pittsburgh School Of Law, and the Duquesne University School of Law in Pittsburgh.

About CPR's Podcasts

International Dispute Negotiation: Offering discussions on hot topics in cross-border commercial conflict resolution. 
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About the Host

Michael McIlwrath is Senior Counsel, Litigation for GE Infrastructure - Oil & Gas. He is based at his company's headquarters in Florence, Italy where he represents his division in disputes world-wide, including work in negotiations, mediation, and arbitration.  McIlwrath is a long-time member of the CPR Institute and its European Advisory Committee.

Questions or Comments? Contact Mike via email at IDN@cpradr.org.

Podcasts
IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June 12).
Comments:0 | (6/12/2009)
The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss wh...Read More
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IDN 73 - A Case Study: The State of Mediation and Arbitration in Italy (June 8)
Comments:0 | (6/8/2009)
Luca Radicati di Brozolo, a partner focusing on arbitration at the Bonelli Erede Pappalardo law firm in Milan, and Andrea Bernava, a litigation partner in the Chiomenti law firm’s Rome and Milan offi...Read More
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IDN 72 – Negotiating a Timetable in the Shadow of an International Arbitral Tribunal, Part II
Comments:0 | (5/22/2009)
The parties are ready to go, having agreed to arbitration, and some basics, in last week’s episode.This week brings the real negotiation: How long is this arbitration going to take? In the second of ...Read More
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IDN 71 - Negotiating International Arbitration Procedure (May 16)
Comments:0 | (5/16/2009)
In this week’s episode, the first of two parts, Roberto Calabresi, a Florence, Italy, litigator, returns to IDN to play the role of a claimant in a hypothetical contractual dispute that has gone...Read More
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IDN 70 - A Personal Injury Mediation Seen from Three Sides
Comments:0 | (5/1/2009)
This week, IDN host Mike McIlwrath opens up about one of his employer’s mediations. He does much more than pull back the curtains on General Electric Co.’s ADR processes and procedures in ...Read More
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IDN 69 - Appointing Arbitral Tribunals, Part III of III with Thomas Walde: "The Conversation"
Comments:0 | (4/25/2009)
Here’s the finale of a three-part series distilled from Mike’s final discussion with arbitration scholar Thomas Walde, who passed away in a household accident last October after these inte...Read More
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IDN 68 -- Appointing Arbitral Tribunals, Part II of III with Thomas Walde
Comments:0 | (4/17/2009)
This week, IDN host Mike McIlwrath returns to one of his favorite subjects, gathering information when choosing a neutral. It’s the second of a three-part series distilled from Mike’s fina...Read More
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IDN 67 - Appointing Arbitral Tribunals, Part I of III with Thomas Walde
Comments:0 | (4/10/2009)
This week, more from IDN host Mike McIlwrath’s conversation with Thomas Walde from last October, shortly before the arbitration scholar and theorist  died in an accident.   In IDN...Read More
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IDN 66–‘As Long as a Piece of String’: Timing Expectations in International Arbitration
Comments:0 | (3/30/2009)
How long should it take to complete an arbitration? Weeks? Days? Months? Or even years? International Dispute Negotiation host Michael McIlwrath has been asking that question for a long time. In-ho...Read More
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IDN 65 - Turning Mediation Into a Global Profession, IMI, Part II
Comments:0 | (3/13/2009)
Why IMI?  That’s the gist of the question that International Mediation Institute head, Michael Leathes, asks International Dispute Negotiation host Mike McIlwrath, to open Part II of their...Read More
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