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CPR's Podcast Series: International Dispute Negotiation
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Discussions of Hot Topics in Cross-Border Commercial Conflict Resolution
About These Podcasts:
International Dispute Negotiation (IDN) is presented by CPR as an example of the ways professionals from different countries and backgrounds approach dispute resolution. The podcast is intended to help listeners understand the risks of disputes and shed insight on optimal ways of accepting, mitigating, and managing those risks in the real world, whether through mediation, arbitration, or litigation that arises far from home.
>> Welcome to IDN: A Three-Minute Guide
>> An IDN Introduction: Mike McIlwrath Speaks with Peter Phillips
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| IDN 74 - Effective Apologies: Master Mediator Bob Creo on the Why and How of Saying You're Sorry (June 12). | The view on apologies from a veteran mediator: Robert A. Creo, a longtime friend of the CPR Institute, visits International Dispute Negotiation host Michael McIlwrath in Florence, Italy, to discuss why saying you are sorry can bring about a positive resolution.
Bob has worked as an arbitrator and neutral, from his Pittsburgh hometown, since the 1970s. He says here that the legal system’s fear of liability results in actions that run in the opposite direction of human nature’s call, which would be to acknowledge mistakes in the hopes of reaching conciliation and moving on.
The podcast, recorded a couple of weeks ago, can serve as an intro and an expansion of an older online continuing legal education seminar, “I'm Sorry? Acknowledgment and Apology in Preventing Medical Malpractice Claims” that Bob conducted for the CPR Institute at WestLegalEdcenter on April 13. The session is now available on demand, for credit, here.
In this week’s IDN 74, Bob dissects the methods for effective apologies—ones that mean what they say, and help end often brutal litigation--but which are not pro forma, or from forms.
“I advise people to never script an apology," he says, “ and to do it orally, and do it from the heart.”
Bob’s CLE seminar is part of a series of Master Mediator sessions he is doing in conjunction with the WestLegalEdcenter site. The courses are based on Bob’s Master Mediator column, which has appeared periodically on the CPR Institute website for more than three years.
Bob also is a member of the CPR Panels of Distinguished Neutrals, and a member of Alternatives’ editorial board. The new June issue of Alternatives profiles Bob’s latest initiative, the Master Mediator Institute, a group of veteran mediators trying to “advance the field of decision science.” The Alternatives article is available here for CPR Institute members for free, and can be purchased here from John Wiley & Sons. (See the June ADR Briefs article.) Information on the Master Mediator Institute can be found here.
Bob also is an adjunct professor at the University Of Pittsburgh School Of Law, and the Duquesne University School of Law in Pittsburgh. |
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SPECIAL NOTICE TO iTUNES USERS:
Due to changes in IDN's configuration, we strongly recommend that iTunes users re-subscribe to IDN to ensure that every podcst is automatically downloaded. You can always find IDN on the iTunes store by searching for "IDN," "arbitration," or "negotiation."
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The CPR Institute has been certified by the New York State Continuing Legal Education Board as an Accredited Provider of continuing legal education in the State of New York [July 14, 2007-July 13, 2010}. CPR is a nonprofit organization. Under financial hardship guidelines, At its deiscretion, CPR will waive the fee for attorneys who are not currently employed (not including retirees). CPR may also provide a special discounted price to full-time judges and administrative law judges, as well as attorneys practicing in the nonprofit and public sector full time.
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 Michael McIlwrath is Senior Counsel, Litigation for GE Infrastructure - Oil & Gas. He is based at his company's headquarters in Florence, Italy where he represents his division in disputes world-wide, including work in negotiations, mediation, and arbitration. McIlwrath is a long-time member of the CPR Institute and its European Advisory Committee.
Questions or Comments? Contact Mike via email at IDN@cpradr.org.
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Disclaimer
As one purpose of International Dispute Negotiation is to present a broad range of perspectives of dispute resolution, including issues on the cutting edge of international practice, the views expressed are not necessarily those of CPR or the General Electric Company.
Copyright
International Dispute Negotiation is copyright 2007 by Michael McIlwrath and CPR.
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