Meet Your DRS Team

Your corporate dispute is stressful enough. Whether for an administered matter or any number of other services that CPR provides, let our experienced and insightful staff make things easier for you by guiding you through the process. Meet Your DRS team:

Helena Tavares Erickson

Senior Vice President, Dispute Resolution Services and Corporate Secretary
+1 646 753 8237

Helena Tavares Erickson's Photo

Helena Tavares Erickson oversees the Dispute Resolution Services and Panels departments in administering commercial matters. In addition, Ms. Erickson serves as CPR’s Challenge Review Officer, is the liaison to the Arbitration Committee and oversees CPR's Awards Program and Brazil Initiative. Ms. Erickson began her career at CPR convening a number of CPR membership-based committees charged with designing industry or practice-focused ADR protocols, rules and other products. Under her direction, CPR released a new generation of books on conflict resolution topics. Ms. Erickson served as co-editor of Patent Mediation (2004), as editor of Drafting Dispute Resolution Clauses (2006) and as author of Drafting Dispute Resolution Clauses 2008 Supplement.

Prior to joining CPR in 2004, Ms. Erickson practiced for over seventeen years with the litigation and arbitration groups of Dewey Ballantine and White & Case, including three years in White & Case’s Paris office, where she was admitted to the Paris bar. She has served as an advocate in arbitration proceedings under ICC, ICDR and UNCITRAL Rules, among others. She is a member of the bars of New York and Connecticut, is a member of the New York International Arbitration Club, and has been trained as a mediator. Ms. Erickson is a native speaker of Portuguese and proficient in French and Spanish.

Ms. Erickson is the author of several book chapters and articles, including: Chapter 47 in International Commercial Arbitration: 21 st Century Perspectives ( Naon and Mason, eds ., 2010, rev. 2014), "The Top Ten Questions People Ask About Ad Hoc, Non-Administered or Self Administered Arbitration," The Metropolitan Corporate Counsel (August 2008), "Business Arbitration Can and Should Be Improved in the United States," Dispute Resolution Mag., Vol. 14, No. 3 (ABA, Spring/Summer 2008)(with Kathy A. Bryan), "Looking Back and Ahead: The Panama Convention After 30 Years," 23 Alternatives 184 (2005), "Litigation vs. Arbitration in the Americas: Advantages and Disadvantages from a New York Perspective," 15 Int’l L. Practicum 3 (Spring 2002) and "The United States Perspective on Traveling with the Attorney-Client Privilege: Checked or Carryon Baggage?", 7 Int’l L. Practicum 3 (Spring 1994). She has regularly lectured on topics relating to international arbitration, litigation and ethics. She is a 2006 recipient of the NYSBA ADR Committee’s award for contributions to the field of ADR and a 2017 NLJ ADR Champion.

Olivier P. André's Photo

Olivier André

Vice President, International and Dispute Resolution Services
+1 646 753 8241

Mr. André is responsible for CPR’s international activities, as well as international arbitration and mediation matters which are brought before CPR pursuant to its rules.  He is involved in all aspects of the proceedings, including neutral selection, challenges, clause drafting and procedural questions.  Mr. André is also responsible for Y-ADR – a program for young international dispute resolution practitioners – and the CPR International Mediation Competition. 

Mr. André recently contributed to the drafting of the CPR European Mediation and ADR Practical Guide for Corporates, the CPR Administered Arbitration Rules and the CPR International Mediation Procedure. 

He is a member of CPR’s Arbitration Committee, a member of the International Commercial Disputes Committee – and of its cybersecurity working group – a member of the ADR Committee and an affiliate member of the Arbitration Committee of the New York City Bar Association. 

He started his legal career at Shearman & Sterling L.L.P. and at the ICC Court of International Arbitration in Paris. He is a CPR and CEDR trained mediator and studied law in France, Germany and in the U.S., where he obtained his Juris Doctor and where he is admitted to practice law in New York and Massachusetts.  Prior to his legal career, Mr. André led global projects at CA Technologies and Parametric Technology Corporation (PTC).   He is a dual citizen of the United States and of the European Union (France).

Citlalli Grace
Manager, Dispute Resolution Services
+1 646 753 8230

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Citlalli Grace is an attorney admitted to practice in Mexico and in New York. She obtained her Bachelor of Laws with a specialization in International Law from the Universidad de las Américas Puebla (UDLAP) in Mexico in 2009, and studied a semester abroad in the Law School of the Université de Lausanne in Switzerland, where she also worked as an intern for the Permanent Mission of Mexico to the United Nations Office in Geneva. Upon graduation, Citlalli interned at the Inter-American Commission on Human Rights in Washington, D.C. where she later got a position as a legal consultant.

Citlalli returned to Mexico to work in the Federal Government, where she collaborated as a legal advisor to the Attorney for Tax Legislation and Consultation of the Ministry of Finance, and to the Deputy Minister of Legal Affairs and Human Rights at the Ministry of the Interior. She also worked at the Office of the Federal Attorney of Environmental Protection, supervising responses to environmental damage complaints.

In 2015, Citlalli obtained an LL.M. in International Legal Studies at New York University School of Law. While at NYU Law, she worked as a legal intern at the Permanent Mission of Mexico to the United Nations in New York and became the recipient of the Public Interest Law Prize for LLMs. Previously to coming to CPR, Citlalli was the recipient of an International Finance and Development Fellowship from NYU School of Law, with which she worked at the Codification Division of the Office of Legal Affairs of the United Nations analyzing international arbitration awards for a study to the International Law Commission. Citlalli is a native Spanish speaker, fluent in English and French, and has basic knowledge of German.

Chris Silva

Coordinator, Dispute Resolution Services & International Events
+1 646 753 8230

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Chris Silva is the Coordinator of Dispute Resolution Services and International Events at CPR Institute. He obtained his BA in Latin American Studies from New York University and his MS in Information and Library Science from Pratt Institute. Chris worked as a legal assistant in the Appeals and Defense Negligence Litigation units of the law departments of State Farm Insurance Company and Liberty Mutual Insurance Company aiding through the entire litigation process from summons and complaint to appeals.

Shortly before obtaining his library science degree, he was hired by a small television production company, 4Kids Entertainment, where he established the in-house tape library. Chris worked in media and creative services at 4Kids Entertainment, Saban Brands and Sirius XM Radio coordinating and trafficking broadcast television programming, promotions and production in addition to managing media assets, elements, deliverables and related metadata. He also produced a few short on-air promos. Chris is fluent in Portuguese and conversant in Spanish.