Please ensure Javascript is enabled for purposes of website accessibility

American Bar Association's Ombuds Day with CPR

Tuesday, October 12, 2021 at 12:00pm


Please join us for CPR's program as part of the American Bar Association's Ombuds Day, presented by the Banking and Financial Services Committee and the Government & ADR Task Force. The ABA has created Ombuds Day to educate the public and profession about this role.  Ombuds are uniquely qualified to resolve conflicts and to serve as a conduit for change in their respective organizations.  Ombuds now work in universities; federal, state, and local governments; healthcare facilities; and a variety of other organizations.  Given the profession’s versatile nature, many variations or types of ombuds practices have emerged. Some work with constituents who are external to their organization, while others work with internal constituents such as employees or students. Some investigate complaints, while others serve as advocates. While this versatility is beneficial, it can also create misunderstandings about the profession.  CPR previously presented programs featuring ombuds from the private sector with internal facing mandates.  In this program, CPR presents speakers from three federal U.S. agencies, who will describe their respective external facing roles, their professional journeys and the skills needed for this profession.

Speakers include:

Wendy E. Kamenshine, Ombudsman at the Consumer Financial Protection Bureau

Tracey L. McNeil, Ombudsman at the U.S. Securities and Exchange Commission

Amy Koontz, Assistant Ombudsman at the Board of Governors of the U.S. Federal Reserve System

Dania Palosky, Assistant Ombudsman at the Board of Governors of the U.S. Federal Reserve System


Click here to register for the Zoom meeting.

This event is open to the public.