CEDR - Conference - Mediation in Public Healthcare
Prevent, Resolve and Improve
This special one-day conference addresses the importance of mediation as a dispute resolution tool being currently used across the NHS in different ways and for different purposes.
Programme:
09:00 – Registration
09:30 – Opening address by Lord O'Shaughnessy, Minister, Parliamentary Under Secretary of State at the Department of Health
10:00 – 11:30 Introduction to mediation across the NHS, including:
- Clinical negligence mediation
- Workplace and employment mediation
- Funding disputes and supplier contracts mediation
- Special needs and patient care disputes mediation
11:30 – 11:45 Morning Break
11:45 – 13:15 Mediation Theatre: see mediation at work
13:15 – 14:00 Lunch break
14:00 – 15:30 Mediation World Café – an opportunity for delegates to ask questions and suggest thoughts on how mediation could be improved and how they might use mediation in their work
15:30 – Afternoon Break
15:45 – 16:45 Workshop: Mediation Skills for handling early stage disputes or complaints and how to take a Mediation forward (difficult conversations)
16:45 – ‘Lessons learned’ and Closing Comments
17:15 – Finish
Confirmed speakers for this event include:
Opening address by Lord O'Shaughnessy, Minister, Parliamentary Under Secretary of State at the Department of Health.
- Tony Allen - Mediator of clinical negligence disputes, Author, Solicitor
- Sarah Barclay - Co-Director of the Medical Mediation Foundation
- Dr Stephanie Bown - Mediator and former GP and director of the National Clinical Assessment Service (NCAS)
- Fiona Colquhoun - Mediator, former HR Director with senior positions at GOSH, Tower Hamlets, St Georges NHS Trust
- Neil Goodrum - Mediator, Former Senior Litigation Partner, Chair of Football League Disciplinary Commission
- Alan Jacobs - Insurance Partner, Mills and Reeve, Mediator, Chair of CMC Commercial Mediation Group
- Mark Magrath - Business consultant, former Commercial Director, Deputy CEO, Basildon Thurrock NHS Trust
- Graham Massie - Mediator, Adjudicator for NHS funding disputes, FCA Accountant
- Susanne Schuler - An expert on Difficult Conversations, Mediator and Trainer
- Julienne Vernon - Head of Claims Quality at NHS Resolution
Why attend:
Prevent - Learn how to tackle conflict in the early stages using mediation skills
Resolve - Understand how mediation can be used to resolve a wide variety of NHS disputes
Improve - Implement or improve mediation processes in your field of work
Who will benefit from this event:
- NHS Hospitals (Administrators/Management)
- NHS Professionals and Groups
- Lawyers and Insurers working in the NHS
- NHS Funders—Trust Managers
- Private Healthcare Professionals
- NHS Resolution and Panel Firms
Certification and CPD
CEDR provides certification for attendance of this event and we provide recognised CPD for a number of professional bodies (please ask if you wish to know if your profession is covered).
The cost
£ 95.00 plus 20% UK VAT for NHS employees or CEDR members
£ 155.00 plus 20% UK VAT for all others
Date
Tuesday 26 September 2017. 9.30-17.15
Venue
Queen Elizabeth II Conference Centre, Westminster
For more information or to book a place
Please contact the training team on +44(0)20 7536 6000, email events@cedr.com or book online.
