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The Art and Practice of Business Conflict Management Around the World ASAE Global Link)

Mon, Jul 30, 2007

The International Institute for Conflict Prevention and Resolution (CPR Institute) hosted its Third Annual European Congress regarding business conflict management on May 10-11 at The Westin Hotel in Paris.

The art and practice of commercial conflict management in Europe and throughout the rest of the world is evolving. In the United Kingdom, civil commercial mediation has experienced substantial growth in recent years. However, in Continental Europe, the Middle East, Africa, and Latin America, commercial mediation is an object of study more than of practice. Business disputes across the globe are on the rise; however, many in the business community are still largely unaware of the benefits of commercial mediation. As a result, the CPR Institute convened a consortium of global businesses and legal leadership to examine leading alternative dispute resolution (ADR) trends from a global perspective.

Participants included leadership from Newell Rubbermaid, Inc., Northrop Grumman Corporation, Nestle, Eversheds, White and Case, LLP, General Electric, and Schering Plough. The event also attracted leading ADR experts,scholars, and business executives representing the following countries: the United States, Netherlands, Nigeria, Poland, Switzerland, Iran, Croatia, Belgium, Greece, Spain, Germany, France, Denmark, and the United Kingdom.

For the more than 100 in attendance, this year's event offered an opportunity to be a part of executive, high-level discussion on ADR topics, including

  • Early case assessment practices in corporations;
  • International arbitration;
  • Reinsurance industry dispute resolution protocol best practices;
  • Dispute management in developing markets.

In addition, the CPR Institute hosted a one-day workshop on cross-cultural negotiation led by ITIM International of Stockholm, Sweden. This workshop equipped participants with tools to better recognize, understand, and productively manage intercultural experiences, and to function efficiently and effectively within another cultural environment.

Editor's note: CPR Institute is a Manhattan-based nonprofit founded in 1979, which provides thought leadership and innovation as a global resource for conflict management and resolution of complex business-related disputes.

By: F. Peter Phillips
Peter Phillips is the Senior Vice President of CPR Institute, New York City.

—Reprinted with permission, copyright July 2007, ASAE & The Center for Association Leadership, Washington, DC.

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