How Companies Manage Employment Disputes: A Compendium of Leading Corporate Employment Programs

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Systems for managing and resolving employment disputes are no longer a matter of experiment or theory. Employers have not only established formal employment dispute resolution programs, but increasingly, are gathering empirical data to assist in evaluating the effectiveness of such programs.

This study compiles and analyses employment dispute resolution programs of 20 leading corporations (including reprints of their in-house literature on the subject, and transcripts of interviews with program designers): notes common themes in these systems; points out ways in which varied approaches were taken in addressing common questions of structure; and reports on the results of the programs.

(2002) 499 Pages.

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