Franchise Mediation Program

Endorsed by the International Franchise Association, the Asian American Hotel Owners Association and the American Association of Franchisees and Dealers

CPR administers the Franchise Mediation Program which is led by a Steering Committee of franchisors, franchisees, and other influential participants in the franchise community.  The mission of the Program is to encourage the mediation or other non-judicial management of disputes arising between franchisors and franchisees. In 2008, the Committee committed to refocusing the Program’s mission towards advocacy and education.  Early in 2009, the Committee published the book Managing Franchise Relationships Through Mediation. This volume proposes and explains a fair, just, impartial and expeditious way of resolving disputes in the franchise community.

The Co-Chairs of this Committee are William Hall, a Dairy Queen franchisee, and John Kujawa of McDonalds USA LLP.

The Program's goal is to encourage the mediation or other non-judicial management of disputes arising between franchisors and franchisees and to encourage all members of the franchise community - - and those who counsel them - - to resolve such conflicts fairly, amicably and cost-effectively.

Available in printed format, the Program outlines a procedure for effective and efficient management of disputes between franchisors and franchisees. It is administered by the CPR Institute and is governed by a Steering Committee of leading franchisors, franchisees, and other influential participants in the franchise community.

Franchise Resources

Meeting Minutes

05/11/99 01/11/00 02/08/00 04/08/00 06/08/00 07/10/00
07/26/00 11/03/00 05/11/01 06/08/01 11/26/01 02/06/02
05/08/02 07/10/02 10/24/02 01/14/03 01/16/03 06/09/03
11/13/03 01/08/04 02/12/04 06/17/04 11/05/04 06/24/05
02/10/06 06/23/06 10/19/07 04/25/08 02/15/09 05/05/09