Dispute Prevention Pledge for Business Relationships

By signing this pledge, companies and other organizations recognize that disputes in business relationships impose costs in loss of resources, focus, and relationships. They further recognize that promptly addressing conflicts before they harden into disputes maintains business purpose, preserves cooperative working relationships, better ensures business continuity and saves costs.

This pledge was introduced in January 2021 and revised in April 2022.

Signatories include Microsoft, Visa, Amgen, CVS Health, ConocoPhillips, Jenner & Block and others.

Dispute Prevention Pledge for Business Relationships:

We subscribe to the following statement of policy on behalf of our company or organization:

To preserve relationships in business arrangements, and subject to mutually agreed-upon terms, we will incorporate dispute prevention mechanisms into our arrangements where appropriate. The range of mechanisms may include, for example, reliance upon resources internal to the parties, such as implementation of contractual escalation clauses to defuse conflict within and between organizations, or third-party mechanisms, such as jointly engaging a dispute prevention neutral; all designed to enable early identification of conflict and preventing it from hardening into a dispute. This statement of policy does not commit us to any particular outcome, but only to the willingness jointly to deploy dispute prevention mechanisms to help us avoid disputes and maintain our business relationships and purpose.

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