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Position Overview: The Dispute Resolution Services Manager will have primary responsibility for case management and administration of the functions of the CPR Dispute Resolution (DRS) department. The person in this role must share a passionate commitment to our mission, be dedicated to customer service and manifest a keen attention to detail.  The role will report to the Senior Vice President, Dispute Resolution Services.

Position Responsibilities:

  • Matter management including reviewing intake of all DRS matters, applying appropriate rules and procedures, and entry of information into the DRS database;
  • Maintaining electronic case files in an organized fashion;
  • Assisting in all aspects of case administration, including preparing for pre-case conference call, follow-up with parties/counsel and neutrals with respect to all matters, conducting legal research on cases where necessary to case administration, and review of case awards;
  • Querying neutrals, preparing nomination slate of candidates for parties, and facilitating selection, evaluations, and reporting;
  • Working with Panels Manager to ensure up to date information on CPR Neutrals;
  • Working with accounting function to issue invoices for CPR fees and for advance deposits on matters on which CPR is handling funds for arbitrators;
  • Ensuring compliance with all laws and regulations governing case administration as well as with internal CPR requirements;
  • Acting as a client service representative and proactively addressing concerns and answering general inquiries;
  • Working with SVP DRS and VP for Global Business Development to promote DRS, CPR Rules, Protocols, Guidelines and other CPR work product.

Skills & Requirements

  • Law degree (non-US with US LLM is fine) or Bachelor’s with dispute resolution concentration;
  • Familiarity with arbitration and/or dispute resolution services;
  • Fluency in a foreign language a plus;
  • Strong verbal and written communication skills;
  • Demonstrably strong skills in working collaboratively, building trust internally and externally, and maintaining a reputation of strong customer service, integrity and professionalism;
  • Strong Microsoft Office Suite skills (Word, Excel and Outlook) and Adobe; and
  • Experience with databases.

This is a permanent position. Start date, no later than April 2022. Must be eligible to work permanently in the US. Compensation is competitive and commensurate with experience. Includes a generous 401K plan and benefits package including, vacation, medical, dental, FSA and transit.

For more information, or to submit your cover letter and resume, please contact


Interns at CPR conduct research and compose content for CPR’s website, courses, and publications and articles under development by CPR staff. 

Learn more about the CPR Intern Experience, including videos, photographs, testimonials, articles written by our interns, and descriptions of past projects.



Fall and Spring Semesters: Either 10-12 hours per week (partial semester internship) or 37.5 hours per week (full semester internship)
Summers: 37.5 hours per week

Interns at CPR participate in the organization's research and activities to expose them to the organization's cutting-edge advocacy for the increased use of and development of commercial conflict resolution. CPR's work varies--no intern will have the same experience.  Typically interns conduct research and compose content for CPR’s website, CLE courses, publications and articles. Interns also conduct background research for programs by CPR's Industry and Practice Committees, and for Institute-wide surveys and studies, where appropriate. 



LAW STUDENT INTERNSHIP - UNPAID - Fluent in Portuguese (including Writing)

10-12 hours per week - For internships after May 2019

Interns at CPR conduct research and compose content for CPR’s website, CLE courses, its publications and articles being developed by CPR staff.  This intern will work on CPR’s Brazil Initiative.

Recent illustrative projects handled by interns working on the Brazil Initiative:

  • Work with SVP and Graphic Manager to put together coursebook for International Business Mediation Workshop
  • Monitor progress of Brazilian Mediation bills
  • Prepare draft article for publication in Brazilian journal
  • Assist with CPR’s annual Brazil Congress, including correspondence with potential speakers and sponsors, gathering materials for CLE book, and maintaining registrations for Congress
  • Compile and input into spreadsheet list of attorneys in member firms working in various Brazilian cities.
  • Translate materials for CLE Book and website.
  • Attend and take minutes at meetings of substantive Congress panels
  • Perform legal research as issues arise in connection with Initiative